SolarEdge Customers 3G Modem Phaseout

Overview

Beginning at the end of February, major telecommunications providers like AT&T and Verizon will phase out their support of more than 22 million 3G communications devices—including critical equipment some of our solar customers’ systems use to measure, record, and communicate production data.

As a result of this phaseout, these 3G modems will stop automatically reporting system output and performance. Additionally, Solterra Solar will lose the ability to see how the system is performing and address any interruptions that may arise throughout the lifespan of your system.

If you are an impacted customer, this inevitable change is happening a little earlier than the 5-year expected life of the product, but experts say they are confident that 4G will be around for at least another decade. And, while there is no fine for not swapping out your equipment, there are some tangible benefits to you with this 4G modem package. SolarEdge will include a 4G cell plan through 2028 as part of your modem replacement package, and you will have the benefit of this plan now updating your data every 5-10 minutes vs. every four hours.

Pricing, Payment, and Rollout

System owners are responsible for the cost of this replacement equipment and related labor, as it is outside of our workmanship warranty. Solterra Solar is committed to helping our customers keep costs low, so we have negotiated preferred pricing with 365 Pronto, our service and logistics partner. This pricing is conditional on you registering for the replacement in a timely manner.

Next Steps

You can get started by using 365 Pronto’s easy, step-by-step webpage here.

Completing the application to register your system takes less than 10 minutes. You will be asked to:

1. Verify the accuracy of our records about your system and site location
2. Make an initial payment for the work to commence
3. Provide the best contact information for a local provider to contact you and schedule the work

*Disclaimer: Price is subject to i) applicable sales tax on equipment and ii) change, based on availability and when you reserve your equipment. Current estimates are 12-14 weeks for equipment delivery. Once your 365 Pronto service provider has your equipment in stock, they will reach out to you to schedule the installation.

Author Bio:

Paige (she/her) is the Project Coordinator at Solterra Solar.  A Kentucky native, she’s fond of hiking, traveling, dinosaurs, and recently began roller skating.  When she isn’t in the office working on a solar project, she enjoys being outside or doing something creative (or both!).